RAMEE GROUP: VISION & MISSION

VISION

• V ISION
  To increase and expand the rich heritage of our family brands across the globe.
• I NVESTING
  Investing continuously in our team members to improve performance.
• S TATEMENT
  Guest is the most important factor in our business we are here because of him.
• I MPROVE
  To be competent by improving constantly in satisfying our customers.
• O PPORTUNITY
  Growing people within by giving opportunity.
• N OVEL
  Delivering new, fresh and creative products to our guests for a VOW experience.

MISSION

Ramee Group of Hotels & Resorts mission is to provide authentic hospitality.
We make a difference in the lives of people we touch every day
Our definition of hospitality.

• M ISSION
  To provide true and rich hospitality. We make a difference in the lives of those we touch every day - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
• I DEOLOGY
  The Ramee Group is a place where the genuine care and comfort of our guests is our highest mission. We promise to provide the finest personal service and facilities for our guests with warm, relaxed and yet superior ambience.
• S LOGAN
  Guest is the most important factor in our business
  he is not dependent on us we are dependent on him
  he is not interruption to our work he is the purpose of it
  he is not an outsider on our business he is part of it
  we are not doing a favor to him by serving him
  he is doing us a favor by giving us an opportunity to do so. By: Mahatma Gandhi.
• S ATISFACTION
  Instant guest pacification is the responsibility of each employee and guest’s satisfaction is the attitude of each employee.
• I NTELLIGENCE
  Conserve energy, properly maintain our hotels and protect the environment is the responsibility of each employee wisely.
• O PEN COMMUNICATION
  For us to operate competently and deliver on our commitments, it is very critical that everyone has open communication to obtain current, accurate and timely information.
• N EVER LOOSE A GUEST
  Whoever receives the complaint resolves it to the guest’s satisfaction that is what we believe in.