Monday, August 31, 2009

Entrepreneurs Should Have Hunger In The Belly!

ENTREPRENEURS SHOULD HAVE HUNGER IN THE BELLY!!!
ALL MANAGERS SHOULD HAVE HUNGER IN THEIR BELLY AND A MIND FOR GROWTH.
ALSO THEY HAVE TO WORK LIKE A TEAM TO ACHIEVE THE GROWTH.
At END OF THE DAY WE ALL WORK FOR MONEY.
NO WORK NO MONEY.
THIS IS THE STORY OF THE LIFE.

Monday, August 3, 2009

F & B SERVICE

Dear All,

It has been observed by CMW that, our service staff 's(waiter/waitress) style of asking the customer about the quality of food and service is unprofessional.

Our service staff 's way of asking to the guest that Sir/Madam how is the food? this is not suitable to the hospitality industry and do not ask this question at all.

If the plate is empty means the food is good and the guest is satisfied. If the guest did not finish the food then service staff should inform the outlet manager/f&b manager about the same and take the plate to chef and find out the reason and discuss about it.

Service Staff has to say always like Sir/Madam I/We hope you enjoyed the food?

Also the manager should request for the customer feed back about the experience about the service.

F&B Managers has to conduct proper training to their outlet staff to improve the service standard to give our valuabe customer ''WOW'' experience so that we will get more chance to serve them better and better always.


CMW